Refund policy

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece. If the products purchased are hygiene articles with a seal (for example, composting toilets and separating inserts), these can only be returned unused and with the seal intact, otherwise a return and therefore also a cancellation is not possible.
To exercise your right of withdrawal, you must inform us (TROBOLO Europe Sp. z o.o., ul. Św. Marcin 29/8, 61-806 Poznań, Poland, contact@trobolo.com, phone: +49511/51510816) by means of a clear statement (e.g. a letter sent by mail, fax or E-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same form of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay parceled goods until we have received those goods back or until you have provided proof that you have returned those goods, whichever is the earlier.
We pick up the non-parcels. You have the parcel shipping goods immediately and in any case no later than within fourteen days from the date on which you inform us of the cancellation of this contract, to be returned to us or handed over. The deadline is respected if you send the parcels before the expiry of the period of fourteen days. You are responsible for the direct costs of returning goods that can be shipped as well as the direct costs of returning non-parceled goods.

 

Return costs of non-parcels:

TROBOLO KersaBœm, KersaBœm & Composter, KitaBœm, KitaBœm & Composter as well as our Composter: 150 €
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

 

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To TROBOLO Europe Sp. z o.o., ul. Św. Marcin 29/8, 61-806 Poznań, Poland, contact@trobolo.com
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only when notified on paper)
    date

(*) Delete as appropriate.

Complaints

  1. A complaint concerning a defect in the Goods or the Goods’ non-conformity with the concluded distance sales contract may be submitted in writing to the Seller’s registered address or by email to contact@trobolo.com.
  2. The complaint must specify the defect which, in the Buyer’s opinion, affects the Goods and the claims made against the Seller. Where possible, the defect should be documented and proof of purchase of the Goods from the Online Shop should be provided. The Seller is obliged to respond to the complaint within 14 days of receiving it. If the Seller does not respond within the aforementioned period, the complaint shall be deemed accepted. The Seller shall provide the Buyer with its response to the complaint in writing or on a durable medium.
  3. If the Seller considers the complaint justified, the Seller shall bear the costs of replacement or repair, including the shipping costs associated with the complaint concerning the Goods.
  4. The Seller shall be liable to the Consumer and the Individual Entrepreneur for the Goods’ non-conformity with the distance sales contract in accordance with the provisions of the Act of 30 May 2014 on Consumer Rights.
    1. The Seller shall be liable for any non-conformity of the Goods with the distance sales contract that existed at the time of delivery and was identified within two years from that time, unless the shelf life of the Goods specified by the Seller is longer.
    2. The Seller shall repair or replace the Goods within 14 days from the date on which the complaint is accepted. The costs of repair or replacement, including in particular postage, transport, labour and material costs, shall be borne by the Seller.
    3. The Consumer shall make the Goods to be repaired or replaced available to the Seller. The Seller shall collect the Goods at its own expense.
  5. The Seller is obliged to supply Goods free from defects and shall be liable to the Entrepreneur for defects in the purchased Goods in accordance with the provisions of the Civil Code.
  6. Digital Content or Digital Services shall be supplied to Consumers or Individual Entrepreneurs in accordance with the provisions of the Act of 30 May 2014 on Consumer Rights.
    1. Digital Content shall be deemed supplied when the Digital Content, or the means of accessing or downloading the Digital Content, has been made available to the Consumer or to a physical or virtual device independently selected by the Consumer for this purpose, or when the Consumer or such a device has accessed it.
    2. A Digital Service shall be deemed supplied when the Consumer or a physical or virtual device independently selected by the Consumer for this purpose has accessed it.
    3. The Seller shall bring the Digital Content or Digital Service into conformity with the contract within 21 days from the time the Seller is informed by the Consumer of the non-conformity, without causing excessive inconvenience to the Consumer and taking into account the nature of the Digital Content or Digital Service and the purpose for which it is used. The costs of bringing the Digital Content or Digital Service into conformity with the contract shall be borne by the Seller.