Accessibility Statement

At TROBOLO, we believe everyone should be able to go off-grid, without any barriers. That goes for our toilets and for our online shop. We want you to be able to find, compare and order your composting toilet easily, whether you use a screen reader, navigate by keyboard, zoom in, or simply prefer clear and simple language.

This statement explains how we make our UK online shop accessible. As a service provider, we follow the Equality Act 2010 in England, Scotland and Wales, and the Disability Discrimination Act 1995 in Northern Ireland. This includes making reasonable adjustments so that disabled customers can use our service.

Scope of this statement

This statement applies to our online shop at trobolo.co.uk, including all product pages, the basket, the checkout and your customer account.

The service is provided by:

TROBOLO Europe Sp. z o.o.
ul. Św. Marcin 29/8
61-806 Poznań, Poland
Email: contact@trobolo.com
Phone (free of charge): 00800 55 22 33 55 (Monday to Saturday, 9 am to 5 pm UK time)

Our service in a nutshell

TROBOLO makes composting toilets that work without water, electricity or chemicals. In our online shop you can:

  • browse and compare our composting toilets, DIY sets and accessories,
  • read product details, dimensions, instructions and FAQs,
  • place an order and pay online,
  • track your delivery and contact our customer service,
  • cancel your order and return products.

How ordering works

  1. Choose your product: Open a product page, select the version you want (for example colour or size) and click “Add to cart”.
  2. Check your basket: Open the basket to review your products, change quantities or remove items.
  3. Check out: Enter your delivery and billing address and choose a delivery and payment method. You can order as a guest or with a customer account.
  4. Review and buy: Check the summary with the total price, including VAT and delivery costs. Click “Pay now” to place a binding order.
  5. Confirmation: You will receive an order confirmation by email, followed by a dispatch confirmation once your parcel is on its way.

All information on prices, delivery, payment and your right to cancel can be found in our Terms of service, Shipping information and Refund policy.

Prefer not to order online? No problem. Our customer service team will be happy to take your order by email or phone and help you with any step along the way.

How we make our shop accessible

We design and test our online shop based on the Web Content Accessibility Guidelines (WCAG) 2.1, conformance level AA. This includes the following measures:

Perceivable

  • Meaningful images, such as product photos, have text alternatives.
  • Text and important controls have sufficient colour contrast.
  • Information is never conveyed by colour alone.
  • You can zoom pages up to 200% without losing content or functions.

Operable

  • All functions, including the checkout, can be used with a keyboard only.
  • The keyboard focus is clearly visible.
  • A “Skip to content” link lets you jump straight to the main content.
  • There are no time limits that would stop you from completing your order.
  • Content does not flash in a way that could cause seizures.

Understandable

  • We use clear and simple language. Keep it simple, that’s our motto anyway.
  • Navigation and layout are consistent on all pages.
  • Form fields have clear labels. Error messages explain what went wrong and how to fix it.
  • The language of each page is set correctly, so screen readers read it out properly.

Robust

  • Our pages use clean, semantic HTML with proper headings, lists and landmarks.
  • The shop works with current browsers and common assistive technologies, such as screen readers (for example NVDA, JAWS and VoiceOver).

Compliance status

Our online shop meets the requirements listed above. If you need information from a part of our shop that is not yet accessible, just contact us. We will provide it to you in another way.

How we checked

This statement was prepared on 20 October 2026. The assessment was based on a self-assessment by TROBOLO, using automated tests and manual checks with keyboard and screen readers.

We review this statement at least once a year and whenever we make major changes to our shop.

Feedback and contact

Have you found a barrier in our shop? Or do you need information in another format? Let us know. Your feedback helps us get better.

  • Email: contact@trobolo.com (subject: “Accessibility”)
  • Phone (free of charge): 00800 55 22 33 55, Monday to Saturday, 9 am to 5 pm UK time
  • Post: TROBOLO Europe Sp. z o.o., ul. Św. Marcin 29/8, 61-806 Poznań, Poland

Please tell us which page you were on and what the problem was. We will get back to you within 5 working days.

Further help

If you are not satisfied with our response, you can get free advice here:

England, Scotland and Wales

Equality Advisory and Support Service (EASS)
Phone: 0808 800 0082
Website: www.equalityadvisoryservice.com

Northern Ireland

Equality Commission for Northern Ireland
Website: www.equalityni.org

Thank you for helping us make TROBOLO accessible to everyone.